Our Return Policy
Everything You Need to Know
At The Ubuntu Wellness Clinic we are proud of our high standards, we go to great lengths to ensure the best level of support we possibly can to all our clients and subscribers. However, should for any reason you purchase any service or product directly from us, for which you are not satisfied, we ask that you please let us know immediately so we can then rectify your concerns, and prevent any further issues that may arise with others.
Prior to asking for a refund please consider the following
Does the service or product not match the details in it service or product description.
If a product, has the product been stored correctly upon arrival at its place of use ie home or work.
If a product, has the product has been stored appropriately whilst transported from the store to your home.
For fresh produce we require notification within 24 hours of your receipt of goods, where possible and appropriate, we will either replace or credit you.
Please contact us at firstname.lastname@example.org
This refund policy does not apply to goods which have been worn or used, damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken. All products must be returned in their original condition. All postage and insurance costs are to be paid by the buyer.
For areas serviced by courier we recommend that you return the product via Registered post and that you pre pay all postage. You assume any risk of loss, theft or damaged goods during transit; therefore advise you take out shipment registration of insurance with your postal carrier. We will not be responsible for parcels lost or damaged in transit if you choose not to insure.