Marble Surface

SHIPPING POLICY

SHIPPING COSTS

Australia Post​

We use Australia Express Post Shipping; 500g, 1kg, 3kg and 5kg, which includes tracking.

EXPRESS SATCHEL Price per satchel (on weight)

500g $15

   1kg $20

   3kg $23

   5kg $26

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PLEASE NOTE; Express Post bags are traceable but do not require a signature for delivery. We do not accept responsibility for parcels once they have been scanned as delivered.

SHIPPING TIMES

While we take extra care in order to ensure that customers receive their orders promptly, there are certain aspects that may have an effect on the deliveries being dispatched and received.

  • We aim to have all orders completed and dispatched on the same business day providing those orders are made by 2.30pm, orders after 3pm are dispatched the next business day.

  • In the rare event of any kind of delay we will email you to notify you of the situation.

  • Parcels are sent via Australia Post Express. Delivery time frames may vary depending on delivery location. 

  • Express Post: 1-3 working days. WA and NT are 2-4 working days.

Here at Ubuntu we understand that we have an obligation to ensure that you receive your orders and whilst Australia Post are very efficient, we cannot guarantee that a situation may not arise whereby a parcel gets lost in transit. In the rare event that an order should be lost, or damaged, be assured that the problem will be rectified asap. For any damaged orders, please call us as soon as the order arrives, (02) 4261 1881 – 5 Days a week from 10am til 5pm.

ORDERS & PAYMENT

You can order any of our products securely through our website.

 

We provides several payment options as described below depending on the products and/or service:

  • Direct Deposit

  • Paypal

  • Stripe

  • Credit Card online

  • Credit Card by phone

Goods being paid for by direct deposit will not be despatched until the payment has been finalised and cleared into our account.

Once you have ordered your products you will receive a confirmation email itemising all charges and fees associated with your purchase. This will include the total cost of your purchase as well as the shipping and GST amounts if they are applicable.

Payment should then be made by your selected payment option (ie. direct deposit etc). 

Once your payment has been finalised we will advise you (either by email or phone) that your order has been despatched.

Please note all products can be ordered directly by contacting our orders department on 0425 213 550‬ – 5 Days a week from 10am til 5pm or by visiting our clinic which is located at 97 Hunter St, Newcastle, NSW, 2300, however some client medicines do need to be ordered to be available for pickup on arrival.

Out of Stock Items:

In the event that the items you have ordered are out of stock, you will be notified via email and/or telephone. Your ordered item/s will either be backordered with an estimate on the additional time required, or a alternative will be offered.

INTERNATIONAL ORDERS

Our current shopping cart does not allow for international shipping but it can be arranged for some products by simply emailing us your order at orders@churchofubuntu.org and we will reply quickly with a competitive freight quote for your chosen destination.